Refund policy

Return & Refund Policy

Last updated: 01/01/2026

At NaturMat, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy carefully.

This Policy applies to purchases made through our official website.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you may request a return within 30 calendar days after receiving your order.

To be eligible for a return under this Policy, all eligibility requirements described below must be fully met.

2. Eligibility Requirements

To qualify for a return, the product must:

• Be completely unused and show no signs of wear, installation, cleaning, testing, or use of any kind.
• Be returned in exactly the same condition in which it was received.
• Include all original packaging, protective materials, inserts, labels, accessories, manuals and any promotional items originally included.
• Be free from stains, scratches, odors, damage or alterations.
• Be accompanied by proof of purchase.

Returns that do not fully comply with these requirements may be refused or may only qualify for a partial refund where permitted by applicable law.

NaturMat reserves the right to determine whether a returned product satisfies the conditions of this Policy following inspection.

3. Return Authorization

Before returning any item, you must first contact us at:

Email: mynaturmat@gmail.com

Once your request has been reviewed, we will provide return instructions and the return shipping address.

Returns sent without prior authorization may be delayed or refused.

4. Return Shipping

Change of Mind

If you wish to return an item because you changed your mind or no longer want it:

• You are responsible for all return shipping costs.
• Original shipping charges are non-refundable except where required by applicable law.
• We recommend using a tracked and insured shipping service.

The customer assumes all risks associated with the return shipment until the returned item has been successfully delivered to and received by NaturMat.

The customer is responsible for ensuring that the returned product is packaged securely to prevent damage during transit.

NaturMat is not responsible for returned items that are lost, damaged or delayed during transit.

Incorrect, Defective or Damaged Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or if you receive the wrong item, please contact us as soon as reasonably possible and provide photographs showing the issue.

If the claim is confirmed, NaturMat will arrange an appropriate solution, which may include:

• Replacement;
• Repair; or
• A full refund.

In these cases, NaturMat will cover the applicable return shipping costs.

5. Inspection of Returned Products

Every returned item is carefully inspected before a refund is approved.

Inspection includes verification of:

• Unused condition;
• Complete original packaging;
• Included accessories;
• Labels;
• Overall condition; and
• Signs of handling or use.

If inspection determines that the returned product does not satisfy the requirements of this Policy, NaturMat reserves the right to reject the return or issue a reduced refund where permitted by applicable law.

NaturMat will determine whether the returned product satisfies the conditions of this Policy, subject to any mandatory consumer rights under applicable law.

6. Non-Returnable Items

Certain types of items cannot be returned, including personalized or custom-made products, gift cards, products intentionally damaged after delivery, products that have been altered or modified after delivery, products returned incomplete, products showing signs of use, and products returned without their complete original packaging.

Some additional categories of products, such as perishable goods, personal care items, hazardous materials, flammable liquids or gases, may also be non-returnable where offered by NaturMat.

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

7. Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the original item (if eligible under this Policy) and place a new order.

8. Refund Process

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved:

• Your refund will be issued using your original payment method.
• Refunds are generally processed within 10 business days after approval.

Please note that your payment provider or financial institution may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: mynaturmat@gmail.com

9. Limitation of Return Rights

Returns requested under this voluntary 30-day Return Policy are subject to all conditions described herein.

Failure to comply with these requirements may result in the refusal of the return or an adjustment of the refund where permitted by applicable law.

Nothing in this Policy shall be interpreted as creating rights beyond those expressly stated herein.

10. Mandatory Consumer Rights

Nothing in this Return & Refund Policy limits, excludes or modifies any mandatory consumer rights that cannot legally be excluded under the laws applicable in the customer's country, state or province of residence.

Where mandatory consumer protection legislation grants consumers rights that differ from or exceed those described in this Policy, those mandatory legal rights shall prevail only to the extent required by applicable law.

11. Fraudulent or Abusive Returns

NaturMat reserves the right to refuse returns that appear to be fraudulent, abusive, excessive or made in bad faith, to the extent permitted by applicable law.

NaturMat also reserves the right to refuse future orders or return requests from customers who repeatedly abuse this Return & Refund Policy, where permitted by applicable law.

12. Contact Us

For all return, refund or warranty inquiries, please contact:

NaturMat

Email: mynaturmat@gmail.com

Please include your order number and a brief description of your request to help us assist you as quickly as possible.

You can always contact us for any questions regarding returns or refunds at mynaturmat@gmail.com. We will be happy to assist you.